Last updated: October 2, 2026
This Privacy Policy explains how Fretsy (“we,” “us”) handles information across the Fretsy mobile app and the fretsy.org website (together, the “Service”). The short version: you can practice without an account and without giving us anything; if you subscribe, we keep only what is needed to give you what you paid for. We do not sell your data, show ads, or track you across other sites or apps.
The practice tools in the Fretsy app — the exercises, quizzes, technique play-alongs, and your own lessons — run entirely on your device. The audio and content are bundled inside the app, so they work with no internet connection.
Video lessons and documents. The lesson library (the Videos and Resources tabs, in app versions that include them) is delivered from our server. When you open those tabs, the app requests the list of lessons, and when you open a lesson it requests that file. Like any internet request, this reaches our host (Amazon Web Services) with ordinary technical information — your IP address, the time, and the app’s user-agent — which is kept in standard server logs to operate and secure the Service. Browsing the library does not send any identifier for you or your device.
If you subscribe in the app. To confirm your subscription and unlock the library, the app sends our server two things: Apple’s transaction identifier for your subscription, and a random identifier created by the app for that installation. We check the transaction with Apple, and we store both so that one subscription can be used on up to three devices at a time. Neither is your name, email, or Apple ID, and we cannot use them to learn who you are. We do not use them for advertising or tracking, and we do not share them, other than asking Apple whether the subscription is active.
Purchases in the mobile app — the Fretsy Pro subscription, and the one-time Pro unlock sold in earlier versions — are handled entirely by the app store you downloaded from (Apple’s App Store on iOS) under that store’s own privacy policy. We never receive or store your name, card number, or payment details. Restoring a purchase uses your Apple account through the store; we do not see your account.
If you use the website instead of the app, the following applies to that visit:
Website subscription (Fretsy Pro). The free website collects no account data (above). Only if you choose to subscribe on the web do we collect the minimum needed to provide it:
Payment is handled entirely by Polar, our merchant of record, under its own privacy policy — we never receive or store your card number or payment details. To cancel, use the Manage / cancel subscription link in the app; to access or delete this data, email billtoner.email@gmail.com. A website subscription and an App Store subscription are separate purchases.
We do not sell or rent your personal data. We do not serve advertising. We do not track you across other apps or websites. We do not send marketing emails.
The Service is suitable for all ages and is not directed at children under 13. We do not knowingly collect personal information from children.
If you believe we hold information about you and wish to access, correct, or delete it, email billtoner.email@gmail.com. For an app subscription, include the order number from your App Store receipt so we can find the record — we have no name or email to look it up by. Depending on where you live (for example, the EU/UK under GDPR, or California under CCPA), you may have additional rights, which we honor.
If we materially change how the Service handles information, we will update this policy and change the “Last updated” date above.
Questions about privacy? Email billtoner.email@gmail.com.